Returns Or Refunds
Please Phone 01872 501261 Or Email email@example.com if you are not happy with your order, we will do our best to rectify this as quickly as possible.
Refunds on personalised/custom items and jewellery will only be accepted if the item is damaged or incorrect. Damages must be reported within
24hours of delivery.
Refunds on non-personalised items are accepted on non-damaged and unused items only.
If you wish to return an item, please note that any items must be returned within 1 week of purchasing. They must be unopened in their original condition and packaging. The buyer is responsible for any loss in value.
A return label will be emailed after the buyer contacts Elerkey Gallery & Gifts this must be attached securely to the parcel and taken to the post office.
Refund will be sent once the item is received by Elerkey Gallery & Gifts.
The seller has the right to charge for return postage.