Returns Or Refunds
Please Phone 01872 501261 Or Email if you are not happy with your order, we will do our best to rectify this as quickly as possible.
Refunds on personalised/custom items and jewellery will only be accepted if the item is damaged or incorrect. Damages must be reported within
24hours of delivery.
Refunds on non-personalised items are accepted on non-damaged and unused items only.
If you wish to return an item, please note that any items must be returned within 1 week of purchasing. They must be unopened in their original condition and packaging. The buyer is responsible for any loss in value.
A return label will be emailed after the buyer contacts Elerkey Gallery & Gifts this must be attached securely to the parcel and taken to the post office.
Refund will be sent once the item is received by Elerkey Gallery & Gifts.
The seller has the right to charge for return postage.